Contact Us

We're here to help! Get in touch with our team

Get in Touch

Have a question, concern, or feedback? We'd love to hear from you. Our dedicated support team is here to help with any questions you may have about DateFox.

Email Support

General Inquiries: support@datefox.com

Technical Issues: tech@datefox.com

Response Time: Within 24 hours

Phone Support

Customer Service: 1-800-DATEFOX

Hours: Monday-Friday, 9AM-6PM EST

Emergency: 24/7 for safety issues

Live Chat

Available: Monday-Friday, 9AM-6PM EST

Response: Usually within 5 minutes

Access: Through your account dashboard

Office Address

DateFox Inc.

123 Love Street
San Francisco, CA 94102

Business Hours: 9AM-5PM PST

Send Us a Message

Frequently Asked Questions

Here are answers to some of the most common questions we receive:

How do I delete my account?
You can delete your account by going to Settings > Account > Delete Account in your profile. This will permanently remove all your data from our platform.
How do I report inappropriate behavior?
You can report users by clicking the "Report" button on their profile or in your message history. Our safety team reviews all reports within 24 hours.
Can I get a refund for my subscription?
We offer refunds within 7 days of purchase if you haven't used premium features. Contact our billing team at billing@datefox.com for assistance.
How do I change my email address?
Go to Settings > Account > Email Address to update your email. You'll need to verify the new email address before the change takes effect.
Is my personal information safe?
Yes, we use enterprise-grade security to protect your data. We never share your personal information with third parties without your consent. Read our Privacy Policy for more details.
How do I block someone?
You can block users by going to their profile and clicking "Block User" or by using the block option in your message history. Blocked users cannot contact you.

Specialized Support

For specific issues, contact our specialized teams:

Safety Team

Email: safety@datefox.com

For: Harassment, fake profiles, safety concerns

Response: Within 2 hours

Billing Support

Email: billing@datefox.com

For: Payment issues, refunds, subscriptions

Response: Within 24 hours

Technical Support

Email: tech@datefox.com

For: App issues, login problems, bugs

Response: Within 12 hours

Success Stories

Email: stories@datefox.com

For: Sharing your success story

Response: Within 48 hours

Business Inquiries

Interested in partnering with DateFox or have a business proposal?

Partnerships

Email: partnerships@datefox.com

For business partnerships and collaborations

Media & Press

Email: press@datefox.com

For media inquiries and press releases

Careers

Email: careers@datefox.com

For job opportunities and applications