Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our Service, and information from third parties.

Information You Provide

• Account Information: Name, email address, password, phone number, date of birth, gender
• Profile Information: Photos, bio, interests, preferences, location, education, occupation
• Communication Data: Messages, photos, and other content you send through our platform
• Payment Information: Billing address, payment method details (processed securely by third parties)
• Verification Information: Government-issued ID, phone number verification

Information We Collect Automatically

• Usage Data: How you interact with our Service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address or GPS (with your permission)
• Cookies and Tracking: To improve your experience and analyze usage patterns

Information from Third Parties

• Social Media: If you connect your social media accounts
• Verification Services: Background check results (with your consent)
• Analytics Providers: Aggregated usage statistics

2. How We Use Your Information

We use your information to provide, maintain, and improve our Service:

Core Service Functions

• Create and maintain your account and profile
• Provide matching and recommendation services
• Enable communication between users
• Process payments and subscriptions
• Verify user identities and maintain safety

Service Improvement

• Analyze usage patterns to improve our algorithms
• Develop new features and services
• Conduct research and analytics
• Personalize your experience

Safety and Security

• Detect and prevent fraud, abuse, and illegal activity
• Enforce our Terms of Service
• Respond to safety reports and complaints
• Protect the rights and safety of our users

Communication

• Send you important updates about the Service
• Provide customer support
• Send marketing communications (with your consent)
• Notify you of matches and messages

3. How We Share Your Information

We do not sell, rent, or share your personal information except in the following limited circumstances:

With Other Users

• Your profile information (as you choose to make it public)
• Messages and photos you send to other users
• Your general location (city/state level)

With Service Providers

• Payment Processors: To process subscription payments
• Cloud Storage: To store your photos and data securely
• Analytics Providers: To understand usage patterns (anonymized data)
• Customer Support: To provide assistance when needed

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To prevent fraud or illegal activity
• In case of emergency to protect user safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication
• Regular Audits: Security audits and vulnerability assessments
• Secure Infrastructure: Enterprise-grade hosting and security

Operational Safeguards

• Employee Training: Regular privacy and security training
• Data Minimization: We collect only what we need
• Retention Limits: We delete data when no longer needed
• Incident Response: Rapid response to security incidents

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Control

• View Your Data: Access all personal information we have about you
• Update Information: Correct or update your profile and account information
• Delete Account: Request deletion of your account and associated data
• Data Portability: Export your data in a machine-readable format

Communication Preferences

• Email Settings: Control which emails you receive
• Push Notifications: Manage mobile app notifications
• Marketing Communications: Opt out of promotional emails

Privacy Settings

• Profile Visibility: Control who can see your profile
• Location Sharing: Manage location data sharing
• Photo Privacy: Control photo visibility and sharing

How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@datefox.com or use the settings in your account. We will respond to your request within 30 days.

6. Data Retention

We retain your information for different periods depending on the type of data:

Account Information

• Active Accounts: Retained while your account is active
• Deleted Accounts: Deleted within 30 days of account deletion
• Inactive Accounts: Deleted after 2 years of inactivity

Communication Data

• Messages: Retained for 1 year after account deletion
• Photos: Deleted within 30 days of account deletion

Legal Requirements

• Payment Records: Retained for 7 years for tax purposes
• Safety Reports: Retained for 3 years for safety purposes
• Legal Holds: Retained as required by law or legal process

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy Decisions: We transfer to countries with adequate data protection
• Standard Contractual Clauses: We use EU-approved transfer mechanisms
• Certification Programs: We participate in privacy certification programs

8. Children's Privacy

DateFox is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information immediately.

If you believe we have collected information from a child under 18, please contact us at privacy@datefox.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Providing notice through our Service

Your continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: